Article 1
‍Use of personal data

When purchasing a service from Fendix, we obtain certain information. This may be personal data. We only store and use the personal data provided directly by you as part of the requested service. We use the following information for the purposes set out in this privacy statement:

• Name and address details;
• Telephone number;
• Email address;
• Information about activities on our website; and
• Other personal data that you actively provide to us.

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The processing of personal data takes place on one of the following principles:

• We have permission to process;
• Necessary for the performance of the agreed service;
• To comply with legal obligations; or
• It serves a legitimate interest.

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Fendix processes your personal data exclusively for the following purposes:

• Executing the agreement concluded with you;
• Initiating our services;
• Carrying out our administration;
• Sending information; and
• Communication about changes in services and/or agreements.

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Article 2
Publishing personal data

We do not share your personal data with companies, organizations and individuals outside Fendix, except in one of the principles set out in section 1. Data is never shared with organizations outside the EEA, except when this transfer can be made on the basis of an adequacy decision.

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Article 3
Personal data retention period

Fendix does not store personal data longer than is strictly necessary to achieve the purposes for which data is collected or for as long as required by applicable laws and regulations.

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Article 4
Change or view personal data

You have full control over the personal data that we process about you. Under the privacy legislation, you have the following rights:

• Right to access: At any time, you can ask us what information we have recorded about you.

• Right to rectification: Is your information incorrect or incomplete? Then we will adjust this to your request.
• Right to delete data (the “right to be forgotten”): In many cases, we have a duty to erase your data when you request it, unless we are legally obliged to keep it longer (for example, for the tax authorities).
• Right to restrict processing: You can request that we temporarily pause the use of your data, for example if you dispute the accuracy of the data.
• Right to data portability: You have the right to receive the data that we process about you in a structured and commonly used digital format so that you can transfer it to another organization.
• Right to object: You can object to the processing of your data, in particular when we use it for direct marketing or on the basis of a “legitimate interest”.

To exercise these rights or questions about our privacy statement, you can contact us at any time using the general contact details (see bottom of this statement). To prevent abuse, we may ask you to identify yourself.

We will respond to your request as soon as possible, but no later than four weeks.

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Article 5
Cookies

Our service uses cookies. Fendix uses cookies for technical functionality. In this way, Fendix guarantees the functionality of its website.

When you visit our website for the first time, a message will be displayed explaining why we use cookies. We regard your further use of our service as consent to this use of cookies. You are free to disable cookies using the browser. Please note that it is possible that our website will no longer work optimally.

We do not have full control over what third party applications do with the cookies and when they are read. For more information about these applications and how they handle cookies, please see the privacy statement of these parties.

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‍Article 6
Google Analytics

Fendix uses Google Analytics to track how visitors use our services. This includes IP addresses and technical data about your device and browser. To do this, Google sets requirements and obligations regarding the handling of data. We also use the aforementioned data for remarketing purposes. We do not allow Google to use this data for other Google services.

Despite all the measures taken, if you still do not want us to track your behavior anonymously, there is an opt-out option. Google offers this option via their website: https://support.google.com/analytics/answer/181881?hl=nl

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Article 7
Lead info

To measure the business use of our website, we use the Leadinfo service from Rotterdam. This service shows us company names and addresses based on our visitors' IP addresses. We do not have access to the IP address here.

‍ Article 8. Hotjar
To improve the user experience, we use the Hotjar tool. Hotjar allows us to measure and assess user activities (mouse movements, click and scroll behavior). In this way, we can improve our services and the user experience. To ensure your privacy, we have concluded a processing agreement with Hotjar. Despite all the measures taken, if you still do not want us to track your behavior anonymously, there is an opt-out option. Hotjar offers this option via their website: https://www.hotjar.com/legal/compliance/opt-out/ .

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Article 8
Hotjar

To improve the user experience, we use the Hotjar tool. Hotjar allows us to measure and assess user activities (mouse movements, click and scroll behavior). In this way, we can improve our services and the user experience. To ensure your privacy, we have concluded a processing agreement with Hotjar. Despite all the measures taken, if you still do not want us to track your behavior anonymously, there is an opt-out option. Hotjar offers this option via their website: https://www.hotjar.com/legal/compliance/opt-out/ .

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Article 9
Mailing

Article 10
Complaint Authority for Personal Data

We are happy to help you if you have complaints about the processing of your personal data. In addition, you have the right to file a complaint with the national supervisory authority, the Data Protection Authority.

Article 11
Privacy Policy Changes

We reserve the right to make changes to our privacy policy at any time. It is recommended that you check this statement regularly so that you are aware of these changes.
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You can sign up to send emails via our website. For this purpose, we use your email address based on your consent. You can unsubscribe from this mailing at any time by using the unsubscribe link at the bottom of the email.
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Contact details

Fendix

Industrieweg Oost 7d

6662 NE in Elst (GE)

+31 (0) 85 77 36 005

info@fendix.nl

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Article 12
‍Vulnerabilities

We would love to hear if you encounter any vulnerabilities or details in our website or other applications. This can be done via the following route:

info@fendix.nl

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