How Total Energies Charging Solutions Netherlands obtained more than one certificate with the implementation of ISO 27001

When Total Energies Charging Solutions Netherlands (TCSNL) decided to take their information security to the next level, they looked for a partner that could help with the requirements of ISO 27001.

Highlights of this success story

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Client

Total Energies

Standards

Involved consultants

The reason

Shortage of ISO 27001 knowledge and capacity

TCSNL was struggling with a shortage of capacity and in-depth knowledge of the ISO 27001-standard. “Preparing for the audit was a complex task that required both specialist knowledge and manpower,” says Stefan Evers, Managing Director. “Unfortunately, our own Security Officer was unable to bear this extra burden.” What's more, ISO 27001 goes beyond cybersecurity alone. It includes optimizing all business processes with information security as a central theme. This requires support throughout the organization and therefore a broader approach than purely technical measures.

Download de ISO 27001-checklist

De nieuwe ISO 27001:2022 eisen helder in kaart, inclusief alle Annex A onderdelen, direct toepasbaar én gratis te downloaden als PDF.

Our approach

The role of an external colleague

Fendix took the role of implementation partner in itself. As a result, Jelle started his job and, as an external colleague, worked closely with the TCSNL team to integrate the necessary knowledge and optimize business processes, with information security as a key point. In addition to working with management to get their support, we also explained why information security is so important to the entire organization.

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For employees, it often seems like a long way from my bed show. Everyone works with certain systems or wants insight into certain documents, and then suddenly a specialist comes and makes rules for this. Jelle van Fendix set out the lines perfectly and communicated clearly, so that employees increasingly got a sense of the subject and became involved. Jelle did this by looking for information from the right responsible people, sitting around the table, making sure you receive the right information, setting deadlines, and staying in touch.

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Next-Gen Consultant speaking

For an organization like TotalEnergies, ISO 27001 is not just about processes, but about alignment at scale. By properly connecting security and governance, we have laid a future-proof foundation.

Jelle

van Onna

Information Security Consultant & Project Manager

The results

Passed ISO 27001 audit with flying colors

The hard work paid off. In April 2024, TCSNL passed the audit with flying colors. “We received one point for improvement and no shortcomings. A proof of our professionalism and Fendix's thorough approach,” says Stefan. Here, too, Jelle had an important role. He was responsible for preparing the documentation and ensuring that these documents were “ISO-proof”, which ensured that all required documentation was available, checks were carried out, and evidence collected.

“Jelle really made the difference. He knew how to get the entire organization involved, talks to the CEO just as easily as with employees in the factory, and is now being found by everyone for questions. We don't see him as a consultant, but as a colleague.”

Stefan Evers

Managing Director TotalEnergies Charging Solutions (NL)

Twee mensen met koffiekopjes in een kantoor met een bruine leren bank en planten.

“Jelle really made the difference. He knew how to get the entire organization involved, talks to the CEO just as easily as with employees in the factory, and is now being found by everyone for questions. We don't see him as a consultant, but as a colleague.”

Stefan Evers

Managing Director TotalEnergies Charging Solutions (NL)

More than just a certificate

ISO 27001 certification is more than a piece of paper. It has changed how TCSNL deals with information security. It is an important part of business operations, with attention for both current and new employees. “Every new employee immediately receives training on what the certification entails and what we want to achieve as a company,” says Stefan.

One of the biggest changes is stricter control over access to documents, systems, and locations. This is based on the “need-to-know” principle, with extra attention to risk assessment. “Our growth ambitions require regular monitoring of these processes,” says Stefan.

This partnership with TCSNL shows what a strong partnership can achieve. Together, we have not only achieved ISO 27001 certification, but also laid a firm foundation for continuous improvement of information security.